Thanks so much for your great web-site and very efficient service !
Since this past month we have received over 600 new patterns, new floss colors, new fabric colors, and new kits, most that were released at our Nashville Market. Our What's New section is bursting at the seams and new products are still being introduced. Hoffman Distributing, one of our distributors, is now bringing in more overseas designers than ever before. Wichelt Imports, another of our distributors, is now supplying Bothy Thread Kits so we no longer have to order directly from England. As you all can see, our craft is now going more international than ever before giving all of you a greater selection of items to choose from. Sometimes the overseas items can take longer than we like, but they are worth the wait.
Each month I like to keep everyone updated on shipping delays. Lakeside Linens is experiencing delays due to the owner's mother being in the hospital - so everyone's patience is appreciated. Pat dyes by popularity, so some fabric colors can take months if they are not popular, but all do come in and we ship the day they arrive. I am only mentioning so everyone will understand how these hand-dyed companies decide what fabrics to dye. With They Needle is also a slow shipper. All back order will be shipped as the products arrive. Picture This Plus is on a 4 to 6 week schedule for dying fabrics and again are shipped the day they arrive.
Also, recently we experienced a situation with a pattern from Designs by Linda Myers. We sent a pattern to a customer, only to be contacted that a piece of the pattern was missing. Since we do not copy, print, nor have the capabilities to check each and every item we sell, the standard is to contact the designer, and they will send whatever is missing. The same goes for a kit that might be missing a color, or a chart that is missing a symbol or color. We provided the telephone number that was on Linda's site, and the customer told us that it did not work. Since we did not have any more of the pattern we were also waiting for our restock to arrive. We e-mailed Linda regarding this issue. After not hearing back from Linda, we sent another e-mail, and her daughter contacted us by phone stating that Linda was in the hospital batting a very rare form of cancer, and she would send us the pattern, and if we would mail the customer a copy of the chart. We did that only to be shammed by the customer as she wanted us to accept responsibility for the problem. Again - I will state, we are the middle man between the designer and the customer. We have no idea if something is wrong with a chart or pattern. Designers make good for all problems, and in fact, appreciate knowing if there is an issue. No one is perfect and apparently whoever packaged Linda's designs missed putting a page of the pattern in the plastic bag. These things happen, and this problem was resolved once our patterns arrived, yet the customer cannot let it go. Instead of saying thank you for sending me the pattern, she keeps complaining that it was a copy. I guess we cannot please everyone all the time. I am glad some people are perfect. Please keep Linda in your prayers - we hope she makes a recovery soon as I was told by her daughter there will be two new patterns released in June.
Here is a preview of our latest What's New:
As you can see I have been very busy adding all the new this past month and it seems to not be stopping anytime soon. You can always check our What's New Tab as I update at least 3 to 4 times each week - either adding new or deleting items that we find are out of print or discontinued by our suppliers.
FOR THOSE VISITING OUR SHOP: If you are interested in a specific item that you saw on our web site, please write down the title, code number or designer. Giving us a brief description doesn't help with our assisting you. We keep a very large inventory of patterns, and cannot possibly remember each and every book that we stock or show on our web site. Items also sell out, or we could be waiting for restocks to arrive. Lastly, if you cannot muster our front steps, we have a side ground level entrance. Just give us a call and we will gladly open the door for you. We have chairs as well for anyone who wants to sit and browse through our racks and baskets of patterns. Debbie, our personal shopper, is available by appointment on Fridays and Saturdays. Otherwise, stop in and shop at your own convenience - if you need help, all you need to do is just ask for our assistance.
We read all customer comments and suggestions. Some of the changes we have made to our site were due to customer requests. We continue to be a customer-oriented shop trying to help each and every customer. If you have a question, we are always available by phone and e-mail. We respond to all correspondence. For Facebook lovers, join us on our Facebook page for up-to-the-minute information. We post on Facebook to keep everyone informed of product delays, price changes, new shop models, and new releases. Also - remember we are only a phone call away for any questions you might have or send an e-mail. We respond to all correspondence.
Happy Stitchin' until next time,
Mary and The Staff at Ye Olde Cross Stitchery