I have the privilege of living fairly close to this store (30-45 minute drive) & I've visited twice so far! To say that this store is a hidden jewel is an understatement! Mary is so kind, helpful & knowledgeable! It's a pleasure to visit & I'll be do so again soon!
**SPECIAL NOTE TO ALL**
DUE TO COVID AND THE WEATHER, OUR HOURS WILL VARY UNITL FURTHER NOTICE -
PLEASE CALL OUR SHOP IF VENTURING TO VISIT. REMEMBER - YOU CAN ALWAYS ORDER THROUGH OUR WEB SITE.
What a way to start February. As I sit today, it is still snowing - so far for the past two days it snowed and we have over 12 inches and still counting. Last year we had only a dusting, so we cannot complain. The only issue is that I cannot get into the shop to pull and send orders, and everything will be delayed again. What can we expect! It is winter when you never know what the weather will be.
Finally, we started to get the delayed December shipments. There are still a few floating around the country, but at least there is hope. Now we have our mailman scan packages in our shop each day, so if anything is delayed, it is USPS issues, not ours. You can always file a complaint, we did, and sometimes it does work for moving a package along.
As always - Sampler Threads are very, very slow in sending floss restocks. Some colors are taking months to get back into stock not always COVID related. Weeks Dye Works and Classic Colorworks are doing better, at least we are getting colors that we order. I cannot say the same for The Gentle Art Sampler Thread. It is so annoying when we order 30 to 40 floss colors, and only get 5. Hope this gives everyone an idea of what we shop owners are dealing with. As far as hand-dyed fabrics - Picture This Plus is sending fabrics from orders placed in June - so you can get an idea how long it is taking for some fabrics to get back into stock. Same goes for Lakeside Linens and Weeks Dye Works. Most are supply issues - fabrics and dye. Now with some any people ordering 1/2 yard pieces, the fabric doesn't go as far as it once did - that is why we suggest putting in an order for the fabric count and color you want, and wait for it to arrive. Everyone is doing their best. now it is up to you, our customers, to be patient
Here is a preview of some of our latest What's New:
If you are interested in a specific item that you saw on our web site, please write down the title, code number and/or designer. Giving us a brief description doesn't help with our assisting you. We keep a very large inventory of patterns, and cannot possibly remember each and every book that we stock or show on our web site. Items also sell out, or we could be waiting for restocks to arrive. Lastly, if you cannot muster our front steps, we have a side ground level entrance. Just give us a call and we will gladly open the door for you. We have chairs as well for anyone who wants to sit and browse through our racks and baskets of patterns.
We read all customer comments and suggestions. Some of the changes we have made to our site were due to customer requests. We continue to be a customer-oriented shop trying to help each and every customer. If you have a question, we are always available by phone and e-mail. We respond to all correspondence. For Facebook lovers, join us on our Facebook page for up-to-the-minute information. We post on Facebook to keep everyone informed of product delays, price changes, new shop models, and new releases. Also - remember we are only a phone call away for any questions you might have or send an e-mail. We respond to all correspondence.
Happy Stitchin' until next time,
Mary and The Staff at Ye Olde Cross Stitchery
P.S. Recently we have been informed that Verizon, Gmail, and Yahoo seem to be blocking our e-mails thinking they are SPAM. Notify your company if you do not get our newsletter that you sign up for or tracking once we ship your order. We only send to those who sign up for our newsletter, and never share any information with others.