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Thanks for the fast service. I've tried many on line shops and you are the best. Your site is great, fast to navigate, and your selection is the tops.
Sue Ann Dean
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February, 2019
Hi Stitchers,
Finally January is over with those bitter cold days, temps dropping to the single digits, and all the rain that we have been experiencing in my area. Valentine's Day is right around the corner, and at the end of the month is our Nashville Market where many designers will preview their latest releases. Time is marching onward.
Lakeside Linens is still backed up with dying fabric. We have received some fabrics, just not all the colors that are on order. If anyone has a pending order and would like to change the fabric color they are waiting for, let us know. We can easily substitute with a different count or color. Also, Picture This Plus fabric is taking 4 to 6 weeks to get back into stock. Both companies are dying new colors of fabrics to take to our Nashville Market at the end of this month, which in turn, filters down to shipping delays. We appreciate everyone's patience which is why we say - order hand-dyed fabrics in advance to avoid disappointments. At the beginning of every year, some designers and distributors change prices and discontinue slow movers. I have been adding items to our Discontinued section and once they are gone, they are gone forever.
Here is a preview of our latest What's New:
Recently someone said that I needed to update our site because they ordered an item that we did not know was out of print. Apparently that person does not know that I update our site every day of the week - even when I am closed. Some designers or distributors do not notify use when a pattern goes out of print - if they do, we immediately place a counter and mark discontinued, or take off our site. Sometimes we only find out once we receive an order and that item is missing. Also, as many of you know, I answer all e-mails every day of the week, and at any hour of the day or night when I am on my computer. Again - I had someone complain that I did not respond to their e-mail which I did not get. If by chance I do not get an e-mail, then I cannot respond. Maybe the e-mail went into cyber space and disappeared, so you would need to send again. You can always give us a call on our toll free 877-785-0870. If you call when we are closed, leave a message and someone will call you back. I know everyone has a bad day, but there is no room for unjust comments or complaints. All customers are special to us and we try our best to please.
FOR THOSE WHO VISIT OUR SHOP - Winter is upon us and for those who plan to visit our shop - please give a call before venturing if it is snowing as we might be forced to close, and do not want someone to make a wasted a trip. Also if you are interested in a specific item you saw on our web site, please write down the title, code number or designer. Giving us a brief description doesn't help with our assisting you to locate the pattern. As most of you know, we keep a very large inventory of patterns, and cannot possibly remember each and every book that we stock or show on our web site. Items also sell out, or we could be waiting for restocks to arrive. Also - if you cannot muster our front steps, we have a side ground level entrance, just give us a call and we will gladly open the door for you. We have chairs as well for anyone who wants to sit and look through our racks and baskets of patterns. Debbie, our personal shopper, is available by appointment on Fridays and Saturdays. Otherwise, stop in and shop at your own convenience - if you need help, all you need to do is just ask. We read all customer comments and suggestions. Some of the changes we have made to our site were due to customer requests. We continue to be a customer-oriented shop trying to help each and every customer. If you have a question, we are always available by phone and e-mail. We respond to all correspondence. For Facebook lovers, join us on our Facebook page for up-to-the-minute information. We post on Facebook to keep everyone informed of product delays, price changes, new shop models, and new releases. Also - remember we are only a phone call away for any questions you might have or send an e-mail. We respond to all correspondence. Happy Stitchin' until next time, Mary and The Staff at Ye Olde Cross Stitchery
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