You are a wonderful shop and have always been pleased with all my purchases.
Hope you all are well and staying safe as this virus continues with no end in sight. With that said I want to give you all an update on what is happening in our industry. Fabrics and flosses are still a problem. Zweigart is not manufacturing Lugana and Linda fabrics at this time, nor is Permin making Jobelan. DMC still has floss issues. All this filters down to hand-dyed companies who cannot dye these products if they do not have any in stock. Same now is happening with dyes that these companies use. Some have been discontinued, which is why some fabric colors are no longer available. There appears to be no end in sight regarding these issues. We have started to split orders sending partials, and then sending back orders as they arrive. If you cannot wait for any product, a simple e-mail or phone call helps. We understand everyone wants to get started on their project - this is why we state "ORDER WELL IN ADVANCE".
Other business - Silk Gauze is no longer being manufactured. Since an array of pattern from Erica Michaels used this product and was included with some designs, I have added counters to those patterns that include the silk - meaning once these patterns are gone, future purchases for these products WILL NOT include the silk gauze, and the price of the patterns will be adjusted to reflect this change. Once the Silk Berries and Linen Berries that match sell out, they will be available in the future as Double Berries - meaning both patterns will come in one package with a price increase to reflect the change. I will be adding these items on our web site as the originals sell out so no one will get confused as to what they are purchasing. In the future, all Erica Michaels products will be patterns only - no fabrics will be included.
Here is a preview of some of our latest What's New:
If you are interested in a specific item that you saw on our web site, please write down the title, code number and/or designer. Giving us a brief description doesn't help with our assisting you. We keep a very large inventory of patterns, and cannot possibly remember each and every book that we stock or show on our web site. Items also sell out, or we could be waiting for restocks to arrive. Lastly, if you cannot muster our front steps, we have a side ground level entrance. Just give us a call and we will gladly open the door for you. We have chairs as well for anyone who wants to sit and browse through our racks and baskets of patterns.
We read all customer comments and suggestions. Some of the changes we have made to our site were due to customer requests. We continue to be a customer-oriented shop trying to help each and every customer. If you have a question, we are always available by phone and e-mail. We respond to all correspondence. For Facebook lovers, join us on our Facebook page for up-to-the-minute information. We post on Facebook to keep everyone informed of product delays, price changes, new shop models, and new releases. Also - remember we are only a phone call away for any questions you might have or send an e-mail. We respond to all correspondence.
Happy Stitchin' until next time,
Mary and The Staff at Ye Olde Cross Stitchery
P.S. Recently we have been informed that Verizon, Gmail, and Yahoo seem to be blocking our e-mails thinking they are SPAM. Notify your company if you do not get our newsletter that you sign up for or tracking once we ship your order. We only send to those who sign up for our newsletter, and never share any information with others.