Small but mighty! amazing amount of beautiful things in a small space. You don't know where to look next. Definitely worth several trips!"
These past 11 weeks have been challenging for everyone. Our area of PA was scheduled to open June 5, but this has NOT yet been confirmed. We are also awaiting notification of expected restrictions and will need to arrange shop hours, floor plans, appointment/pick up schedules, etc. As such, I do not anticipate the shop re-opening until the end of June.
The safety of our customers is of our utmost concern. Unfortunately, it is not feasible to sanitize all the goods of our trade, i.e., books, threads, fabric, etc. For the time-being, you may want to consider continuing to order through out web site, mail, and phone. It is entirely possible that we will need to limit the number of customers in the shop at any one timeâ€¦issues that need to be worked out.
For our mail order, web, and phone customers, we are still filling orders as they are received. Some changes have occurred since our shop became a warehouse for past weeks. All orders are processed at my home, and the shop is used to pull and fill orders. We also offer pick-ups. We will send notification once our shop is able to open.
I want to thank all of you who have made purchases these past 3 months keeping us busier than ever. I thank God every day for our web site and that we were able to continue to fill orders, providing supplies for all of you who are home wanting to stitch. Although we were well supplied with floss and fabrics, many companies were closed making it impossible to restock. Several companies have started to reopen but are faced with a back log of orders received prior to closing again delaying shipments. Remember the majority of our products come from overseas, and with the virus affecting all countries, their businesses and mail systems were closed as well. Overseas companies are re-opening, and supplies are starting to arrive in our country.
Here is a preview of some of our latest What's New:
***SPECIAL NOTICE: We recently started to insert a flyer with orders that outline how we handle orders as well as what to do if you have credit card issues, decide you no longer want the pending order, and more. This was in no way directed to anyone. We just wanted our customers to know what occurs when we receive an order, and how the order is processed. It also notes that we always send tracking once the order is packaged , and if you did not get the tracking that we sent, always check your spam folder. Recently we have been informed that Verizon, Gmail, and Yahoo seem to be blocking our e-mails thinking they are SPAM. To avoid this issue - Go to your e-mail inbox, then go to the"Contacts" tab, and then add our e-mail addresses" email@example.com and firstname.lastname@example.org. This might help eliminate the problem. We only send to those who sign up for our newsletter, and never share any information with others. Also, we always send an e-mail confirmation when you place a web order, and send tracking once the order is packaged. As a last result - you could notify your internet supplier who might be able to help.
**BELOW ARE THE COMPANIES THAT ARE OFFERING REPRINTS**
FOR THOSE VISITING OUR SHOP: If you are interested in a specific item that you saw on our web site, please write down the title, code number and/or designer. Giving us a brief description doesn't help with our assisting you. We keep a very large inventory of patterns, and cannot possibly remember each and every book that we stock or show on our web site. Items also sell out, or we could be waiting for restocks to arrive. Lastly, if you cannot muster our front steps, we have a side ground level entrance. Just give us a call and we will gladly open the door for you. We have chairs as well for anyone who wants to sit and browse through our racks and baskets of patterns. Debbie, our personal shopper, is available by appointment on Fridays and Saturdays. Otherwise, stop in and shop at your own convenience - if you need help, all you need to do is just ask for our assistance.
We read all customer comments and suggestions. Some of the changes we have made to our site were due to customer requests. We continue to be a customer-oriented shop trying to help each and every customer. If you have a question, we are always available by phone and e-mail. We respond to all correspondence. For Facebook lovers, join us on our Facebook page for up-to-the-minute information. We post on Facebook to keep everyone informed of product delays, price changes, new shop models, and new releases. Also - remember we are only a phone call away for any questions you might have or send an e-mail. We respond to all correspondence.
Happy Stitchin' until next time,
Mary and The Staff at Ye Olde Cross Stitchery