Love to shop your online store. Such great goodies!
Fall is fast approaching as time seems to be flying by. Supplies for our craft are still taking much longer to get back into stock than ever before. Since no country wants Americans due to Covid-19, most products are now being shipped to the US by cargo ship which takes longer to arrive than by air. We have been finally getting some much needed DMC floss colors that have been out of stock, yet there are still some types of DMC such as Variations that still have not arrived. Picture This Plus and Lakeside Linens have started shipping our restocks every few weeks, but are still very, very behind with dying fabric - due to dye shortages and fabric shortages again related to the shut downs. This situation will take months to resolve as companies overseas get back to up and running. The Gentle Arts is still very slow in sending some floss colors with many taking months - we just received one color that was out of stock since October, 2019. Classic Colorworks and Weeks Dye Works are now shipping a little faster. As we note on our home page, we have suppliers who are taking 5 weeks just to process our restock order, and then they have to pull and ship which takes another week to 10 days for us to receive. We ship the day our supplies arrive. Even designers who are home might not ship right away. When we state on some items that they could take 4 to 6 weeks - now they can take 8 to 12 weeks or longer. Again - every Needlework shop is experiencing the same issues. All we can suggest is to order well in advance and plan ahead. We process orders by date - so the sooner you place an order, the sooner you will receive your merchandise. Your patience during this time is GREATLY APPRECIATED.
Our Retail Shop has re-opened with limited hours at this time:
** Thursday, Friday, and Saturday - 11 a.m. to 3 p.m.**
Masks are required and we are limiting 3 customers at a time to insure social distancing.
Once COVID-19 is arrested and moving into the sunset, we will resume normal shop hours - this seems to be a distant dream at this time and most likely will not happen until some time in 2021.
Here is a preview of some of our latest What's New:
If you are interested in a specific item that you saw on our web site, please write down the title, code number and/or designer. Giving us a brief description doesn't help with our assisting you. We keep a very large inventory of patterns, and cannot possibly remember each and every book that we stock or show on our web site. Items also sell out, or we could be waiting for restocks to arrive. Lastly, if you cannot muster our front steps, we have a side ground level entrance. Just give us a call and we will gladly open the door for you. We have chairs as well for anyone who wants to sit and browse through our racks and baskets of patterns. Debbie, our personal shopper, is available by appointment on Fridays and Saturdays. Otherwise, stop in and shop at your own convenience - if you need help, all you need to do is just ask for our assistance.
We read all customer comments and suggestions. Some of the changes we have made to our site were due to customer requests. We continue to be a customer-oriented shop trying to help each and every customer. If you have a question, we are always available by phone and e-mail. We respond to all correspondence. For Facebook lovers, join us on our Facebook page for up-to-the-minute information. We post on Facebook to keep everyone informed of product delays, price changes, new shop models, and new releases. Also - remember we are only a phone call away for any questions you might have or send an e-mail. We respond to all correspondence.
Happy Stitchin' until next time,
Mary and The Staff at Ye Olde Cross Stitchery
P.S. We recently started to insert a flyer with orders that outline how we handle orders as well as what to do if you have credit card issues, decide you no longer want the pending order, and more. This was in no way directed to anyone. We just wanted our customers to know what occurs when we receive an order, and how the order is processed. It also notes that we always send tracking once the order is packaged , and if you did not get the tracking that we sent, always check your spam folder. Recently we have been informed that Verizon, Gmail, and Yahoo seem to be blocking our e-mails thinking they are SPAM. Notify your company if you do not get our newsletter that you sign up for or tracking once we ship your order. We only send to those who sign up for our newsletter, and never share any information with others.