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Love this site - I found everything I needed to stitch up my Victoria Sampler series. I can't wait to visit the store soon as I live nearby!! I am so excited.
Lisa Ryder
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December, 2019
Hi Stitchers,
Christmas is fast approaching. Please keep in mind that our suppliers start to evaluate the items that they carry and discontinue slow movers. It is also time when designers start to take time off to handle their family matters causing delays with restocks that we order directly. Most designers do not ship after December 15th, and our distributors most likely will close the Friday before Christmas and not open until after January 2nd. I want to remind everyone as in the past, we have had some customers disappointed when we did not have a product that they could not live without, and waited until the last minute to order. Again - our craft is a cottage industry - meaning most designers run their business out of their homes, and family, as it should, comes first. Everyone wants to enjoy the holidays having a few days off, so please plan ahead to avoid any disappointments.
Classic Colorworks and Sampler Threads are still having issues keeping up with select floss colors possibly due to base issues. We order floss each and every week, and are at the mercy of these companies to supply what we need. If they do not have the color, then it filters down to us. This time of year we try to keep a good stock, but with never knowing what customers want, it is very hard not to run out of a floss color. Fabrics also have been an issue for some time. As I have stated in the past, Lakeside Linens is still behind and taking weeks to get many fabrics back into stock. Picture This Plus is running 4 to 6 weeks. Again, I will state - plan ahead. We ship the day our restocks arrive. If by chance you have had a credit card hacked or canceled, give us a call if you are unsure what card you used for an order. This will speed up our shipping fo your order. When we are ready to ship any order that has a credit card issue, it is set aside until we get a chance to notify the customer. If we do not hear from that customer within 5 days, the order is canceled. Others could be waiting for the same items. So Again - if for some reason you do not want the order, a simple e-mail or phone call is appreciated.
Here is a preview of our latest What's New:
We always get asked questions in our shop about stitching - so each month we will be adding a hint of the month.
HINT OF THE MONTH: In the last few weeks, we have encountered customers who cut their fabric too short miscalculating for margins around the design. Then when they are ready to frame their piece, it fits tighter in the frame than they would have liked. We always recommend starting in the center of your fabric - fold your fabric in half downward, then in half again sideways - that will find the center. Put a little thread to mark your spot. Now use a ruler to show where the design will appear on the fabric, top to bottom, and sideways. You can visualize where the design will appear and then allow for extra fabric, 2 to 4 inches per side around that design before you cut the fabric. If you are someone who starts at a top corner down 3 inches - you can also do this. Bigger pieces of fabric is better and can give you more options when framing. No one likes to find when they are almost finished stitching a piece the fabric is too short. It is always better to spend a little more on a larger piece of fabric to give you a peace of mind.
FOR THOSE VISITING OUR SHOP: If you are interested in a specific item that you saw on our web site, please write down the title, code number and/or designer. Giving us a brief description doesn't help with our assisting you. We keep a very large inventory of patterns, and cannot possibly remember each and every book that we stock or show on our web site. Items also sell out, or we could be waiting for restocks to arrive. Lastly, if you cannot muster our front steps, we have a side ground level entrance. Just give us a call and we will gladly open the door for you. We have chairs as well for anyone who wants to sit and browse through our racks and baskets of patterns. Debbie, our personal shopper, is available by appointment on Fridays and Saturdays. Otherwise, stop in and shop at your own convenience - if you need help, all you need to do is just ask for our assistance. We read all customer comments and suggestions. Some of the changes we have made to our site were due to customer requests. We continue to be a customer-oriented shop trying to help each and every customer. If you have a question, we are always available by phone and e-mail. We respond to all correspondence. For Facebook lovers, join us on our Facebook page for up-to-the-minute information. We post on Facebook to keep everyone informed of product delays, price changes, new shop models, and new releases. Also - remember we are only a phone call away for any questions you might have or send an e-mail. We respond to all correspondence. Happy Stitchin' until next time, Mary and The Staff at Ye Olde Cross Stitchery
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