Thanks for the quick service...you're going on my favorites list!!!
Valentine's Day is just around the corner and so is our Nashville Market. I am still on the hedge about attending as we would be flying, and with the dreaded coronavirus on the rise, it might not be worth the chance. If I decide to go, I will notify everyone by the end of this month. Now on to business. Many designers, as well as Kreinik and Caron Collection have raised their prices. All the Mill Hill beads as well as kits are a little higher in price as well. Many flosses come from Europe and with the rise of tariffs, many of the changes are due to the additional expense these companies are now paying. In the coming weeks, I will be adding more counters on patterns that we are discontinuing to make room for new, and will also be adding more to our Dollar Days. We found a stash in one of our cabinets, and will be passing on the savings. Any pattern with a counter will be automatically discontinued once all patterns are sold.
Here is a preview of our latest What's New:
We recently started to insert a flyer with orders that outline how we handle orders as well as what to do if you have credit card issues, decide you no longer want the pending order, and more. This was in no way directed to anyone. We just wanted our customers to know what occurs when receiving an order, and how we process said orders. It also notes that we always send tracking once the order is packaged, and if you do not get the tracking that we send, always check your spam folder. On the back of the sheet we also included a letter that a shop owner posted many years ago outlining when someone orders products from many designers and how we go about ordering and filling the order. We hope this will make it easier for everyone to understand what we, and other shop owners do when we have to order from so many suppliers and why an order might take longer than we like to ship. As many will notice on Lakeside Linens and Picture This Plus fabric, we now have information that shows once you place said fabric in the cart the time frame in receiving. Also, we have noted on all Family Tree Frames what we have in stock, and on her other frames that they take a while to get back into stock as these are custom made as she receives orders. And, I want to thank all of you for taking the time to read our newsletters and flyer which we hope keep all of you informed of changes in our industry.
FOR THOSE VISITING OUR SHOP: If you are interested in a specific item that you saw on our web site, please write down the title, code number and/or designer. Giving us a brief description doesn't help with our assisting you. We keep a very large inventory of patterns, and cannot possibly remember each and every book that we stock or show on our web site. Items also sell out, or we could be waiting for restocks to arrive. Lastly, if you cannot muster our front steps, we have a side ground level entrance. Just give us a call and we will gladly open the door for you. We have chairs as well for anyone who wants to sit and browse through our racks and baskets of patterns. Debbie, our personal shopper, is available by appointment on Fridays and Saturdays. Otherwise, stop in and shop at your own convenience - if you need help, all you need to do is just ask for our assistance.
We read all customer comments and suggestions. Some of the changes we have made to our site were due to customer requests. We continue to be a customer-oriented shop trying to help each and every customer. If you have a question, we are always available by phone and e-mail. We respond to all correspondence. For Facebook lovers, join us on our Facebook page for up-to-the-minute information. We post on Facebook to keep everyone informed of product delays, price changes, new shop models, and new releases. Also - remember we are only a phone call away for any questions you might have or send an e-mail. We respond to all correspondence.
Happy Stitchin' until next time,
Mary and The Staff at Ye Olde Cross Stitchery