TO ALL CUSTOMERS
On April 30th we had a major electrical issue which left us without phones and without some lights in our shop. We expect to be able to answer the phones after May 3rd, and power should be fully restored any day. Your patience during this unexpected issue is greatly appreciated.
***PLEASE READ AND UNDERSTAND***
Due to the spread of COVID-19 across our country,
many of our suppliers are taking 3 to 4 weeks just to process our orders,
not counting the time it takes for the merchandise to arrive at our shop.
Picture This Plus and Lakeside Linens are taking months to receive due
to availability of fabrics and dyes. Sampler Thread and other floss
companies are also running into base floss and dye issues.
All we ask is for everyone to allow extra time to receive your order -
this is not our normal, but these are not normal times.
OUR RETAIL SHOP -
IS NOW OPEN ON SATURDAYS FROM 11 A.M. TO 3 P.M. ONLY until further notice.
FRAMING FRIDAYS BY APPOINTMENT HAVE BEEN ADDED FROM 12 NOON TO 4 P.M.
We are restricking 4 people in the shop at all times - spouses or a friend will not be
counted - just if you see there appears to be too many people shopping, please
stand outside until someone leaves. We do not want to allociate times and
force shoppers to leave because their time is up.
Masks & Social Distancing are required per PA regulations which we are following.
WE YOUR C/C CARD IS ONLY CHARGED AT THE TIME OF SHIPPING &
MULTI ORDERS ARE SHIPPED AS THEY ARE FILLED - NOT ALWAYS IN DATE ORDER.
Any questions - call our shop and we can explain further.
***Recently we have been noticed that Verizon, Gmail, and Yahoo seem to be blocking our
e-mails thinking they are SPAM. To avoid this issue -
Go to your e-mail inbox, then go to the"Contacts" tab, and add our e-mail addresses: firstname.lastname@example.org and email@example.com.
This might help eliminate the problem with your getting order confirmatons & tracking.
THANK YOU ALL FOR YOUR CONTINUED SUPPORT THESE PAST 36 YEARS
STAY SAFE - WEAR A MASK AND SOCIAL DISTANCE
NOW THE EXCLUSIVE DISTRIBUTOR OF
DIANE GRAEBNER DESIGNS & PHYLLIS BALDWIN DESIGNS