Helpful Shopping Information:
Payment Methods: We accept Visa, Mastercard, Discover, Checks or Money Orders. You can place your order on-line in our secure shopping cart, call us on the phone, or print your order and mail it in along with your payment. A $35.00 fee will be accessed for any returned check, and we will only accept money orders on future purchases. Orders are charged when they are ready to ship - not before.
***Since we have been having problems with Russian customers not having funds available when the order is ready to ship, we now will charge their credit card at the time the sale is made - then process the order.
Store Hours: The store hours are Tuesday 10:30 a.m. to 5:00 p.m., Thursday 12:30 to 6:00 p.m., Friday 12:30 to 6 p.m, and Saturday 10:30 a.m. to 5:00 p.m ( Summer Saturdays we close at 4:00 p.m.). Closed on Sunday, Monday, and Wednesday. We are located in Bristol, Pa along the Delaware River north of Philadelphia, across from Burlington, NJ. We can be reached by phone at (215) 785-0870, or by fax at (215) 785-1563. In the U.S. or Canada, you can call us toll free at 1-877-785-0870. By email you can reach us at firstname.lastname@example.org. Emails will be answered during store hours.
Price Policy: All prices are shown in U.S. dollars. Although we try to keep our site updated, items are subject to availability and prices are subject to change without notice.
Special orders: If you are looking for a specific product that you do not see on our site, call our store at
1-877-785-0870, or send us an email. New items arrive daily and sometimes we have not added them to our site, but they are available for you to purchase. If you want to be added to our Automatic List - these are for designs by specific designers or a collection of designs - give us a call.
Return Policy: The following cannot be returned: books, charts, & leaflets -due to copyright laws; fabrics; hand-dyed fabrics as they are ordered specifically for you and can vary; floss-due to dye lot variations; kits
that have been opened; and specially ordered items.
Any defective item will be replaced. All returns must be authorized before you return and are subject to a 15% restocking fee. They must be made within 10 days of receiving merchandise and include the original receipt. If an item is ordered incorrectly, the customer will be responsible to pay postage for the correct item.
Shipping: Most orders will be shipped within 48 hours. If an item or items are out of stock, we will hold the order for no longer than 14 days or will backorder the item. As soon as our stock arrives, we will ship the backorder to you at our expense. You are never charged postage for back orders.
Shipping and Handling Rates: We ship by U. S. Postal Service 1st class mail. Sometimes packages must go parcel post due to their size. If you want express mail, note this on the order form and include an additional $2.00 to the rates listed below. For items that are very heavy, postage rates could be increased due to their weight - this applies to perforated paper, pre-made frames and such as we have to use flat rate postage boxes to ship your order.
Sales Tax Sales: Tax of 6% is charged for all Pennsylvania customers only. No sales tax is charged for the other 49 states or Canada.
Privacy: All customer and payment information provided to us is confidential. No information or mailing lists will ever be shared or sold to other companies. Your email address will Never be used unless we need to contact you. If you provide a telephone number, this is for our records only and only used if we need to contact you regarding your order.